9+ Best Help Desk Software [Reviewed and Ranked]

Help desk software is an essential tool for any business or organization that needs to efficiently manage and resolve customer queries and support requests.

These software solutions allow you to centralize and streamline your customer support processes, ensuring that every customer gets the help they need in a timely and effective manner.

In this guide, we will review some of the best help desk software options on the market and provide you with the information you need to choose the right one for your business.

What Is The Best Help Desk Software?

Here are my top picks for the best help desk software.

1. Zendesk

Zendesk is a comprehensive help desk software solution that offers a wide range of features and tools to help you manage and resolve customer inquiries.

With Zendesk, you can create custom ticket forms, set up automated responses, and track the progress of each support request.

Additionally, Zendesk integrates with a variety of other business tools, including CRMs, social media platforms, and chat apps, making it easy to connect with customers and resolve their issues.

Benefits of using Zendesk

• Customizable ticket forms and automated responses.
• Wide range of integrations.
• Comprehensive analytics and reporting tools.
• Multilingual support.

Pros

• Easy to use and intuitive interface.
• Scalable for businesses of all sizes.
• Strong customer support.

Cons

• Some features may be too complex for smaller businesses.
• Pricing can be steep for some businesses.

Getting started with Zendesk

To get started with Zendesk, simply sign up for a free trial and follow the prompts to set up your account. From there, you can customize your ticket forms, set up automated responses, and begin managing customer inquiries.

2. Freshdesk

Freshdesk is another popular help desk software solution that offers a wide range of features and tools to help you manage and resolve customer inquiries.

With Freshdesk, you can create custom ticket forms, set up automated responses, and track the progress of each support request.

Additionally, Freshdesk integrates with a variety of other business tools, including CRMs, social media platforms, and chat apps, making it easy to connect with customers and resolve their issues.

Benefits of using Freshdesk

• Customizable ticket forms and automated responses.
• Wide range of integrations.
• Comprehensive analytics and reporting tools.
• Multilingual support.

Pros

• Easy to use and intuitive interface.
• Scalable for businesses of all sizes.
• Strong customer support.

Cons

• Some features may be too complex for smaller businesses.
• Pricing can be steep for some businesses.

Getting started with Freshdesk

To get started with Freshdesk, simply sign up for a free trial and follow the prompts to set up your account. From there, you can customize your ticket forms, set up automated responses, and begin managing customer inquiries.

3. HappyFox

HappyFox is a help desk software solution that is designed to be easy to use and intuitive, making it a good choice for smaller businesses or those new to help desk software.

With HappyFox, you can create custom ticket forms, set up automated responses, and track the progress of each support request.

Additionally, HappyFox integrates with a variety of other business tools, including CRMs, social media platforms, and chat apps, making it easy to connect with customers and resolve their issues.

Benefits of using HappyFox

• Customizable ticket forms and automated responses.
• Wide range of integrations.
• Comprehensive analytics and reporting tools.
• Multilingual support.

Pros

• Easy to use and intuitive interface.
• Scalable for businesses of all sizes.
• Affordable pricing options.

Cons

• Some advanced features may be lacking compared to other help desk software options.
• Customer support may not be as comprehensive as other options.

Getting started with HappyFox

To get started with HappyFox, simply sign up for a free trial and follow the prompts to set up your account. From there, you can customize your ticket forms, set up automated responses, and begin managing customer inquiries.

4. Freshservice

Freshservice is a cloud-based help desk software solution that offers a wide range of features and tools to help you manage and resolve customer inquiries.

With Freshservice, you can create custom ticket forms, set up automated responses, and track the progress of each support request.

Additionally, Freshservice integrates with a variety of other business tools, including CRMs, social media platforms, and chat apps, making it easy to connect with customers and resolve their issues.

Benefits of using Freshservice

• Customizable ticket forms and automated responses.
• Wide range of integrations.
• Comprehensive analytics and reporting tools.
• Multilingual support.

Pros

• Easy to use and intuitive interface.
• Scalable for businesses of all sizes.
• Strong customer support.
• Offers a range of ITIL-compliant features for businesses with more complex support needs.

Cons

• Pricing may be steep for some businesses.
• Some advanced features may be confusing for those new to help desk software.

Getting started with Freshservice

To get started with Freshservice, simply sign up for a free trial and follow the prompts to set up your account. From there, you can customize your ticket forms, set up automated responses, and begin managing customer inquiries.

5. Jira Service Desk

Jira Service Desk is a help desk software solution that is designed for businesses and organizations with complex support needs.

With Jira Service Desk, you can create custom ticket forms, set up automated responses, and track the progress of each support request.

Additionally, Jira Service Desk integrates with a variety of other business tools, including CRMs, social media platforms, and chat apps, making it easy to connect with customers and resolve their issues.

Benefits of using Jira Service Desk

• Customizable ticket forms and automated responses.
• Wide range of integrations.
• Comprehensive analytics and reporting tools.
• Multilingual support.
• ITIL-compliant features for businesses with complex support needs.

Pros

• Scalable for businesses of all sizes.
• Strong customer support.
• Offers a range of advanced features for businesses with complex support needs.

Cons

• May be too complex and feature-rich for smaller businesses or those new to help desk software.
• Pricing may be steep for some businesses.

Getting started with Jira Service Desk

To get started with Jira Service Desk, simply sign up for a free trial and follow the prompts to set up your account. From there, you can customize your ticket forms, set up automated responses, and begin managing customer inquiries.

6. Spiceworks

Spiceworks is a help desk software solution that is designed for small to medium-sized businesses.

With Spiceworks, you can create custom ticket forms, set up automated responses, and track the progress of each support request.

Additionally, Spiceworks integrates with a variety of other business tools, including CRMs, social media platforms, and chat apps, making it easy to connect with customers and resolve their issues.

Benefits of using Spiceworks

• Customizable ticket forms and automated responses.
• Wide range of integrations.
• Comprehensive analytics and reporting tools.
• Multilingual support.

Pros

• Easy to use and intuitive interface.
• Affordable pricing options for small to medium-sized businesses.
• Strong customer support.

Cons

• Some advanced features may be lacking compared to other help desk software options.
• May not be suitable for larger businesses with more complex support needs.

Getting started with Spiceworks

To get started with Spiceworks, simply sign up for a free trial and follow the prompts to set up your account.

From there, you can customize your ticket forms, set up automated responses, and begin managing customer inquiries.

7. Front

Front is a help desk software solution that is designed for businesses and organizations looking to manage and resolve customer inquiries across multiple channels.

With Front, you can create custom ticket forms, set up automated responses, and track the progress of each support request.

Additionally, Front integrates with a variety of other business tools, including CRMs, social media platforms, and chat apps, making it easy to connect with customers and resolve their issues.

Benefits of using Front

• Customizable ticket forms and automated responses.
• Wide range of integrations.
• Comprehensive analytics and reporting tools.
• Multilingual support.
• Supports multiple channels for customer inquiries, including email, chat, and social media.

Pros

• Easy to use and intuitive interface.
• Scalable for businesses of all sizes.
• Strong customer support.
• Offers a range of advanced features for businesses with complex support needs.

Cons

• Pricing may be steep for some businesses.
• Some advanced features may be confusing for those new to help desk software.

Getting started with Front

To get started with Front, simply sign up for a free trial and follow the prompts to set up your account. From there, you can customize your ticket forms, set up automated responses, and begin managing customer inquiries across multiple channels.

8. Zoho Desk

Zoho Desk is a cloud-based help desk software solution that offers a wide range of features and tools to help you manage and resolve customer inquiries.

With Zoho Desk, you can create custom ticket forms, set up automated responses, and track the progress of each support request.

Additionally, Zoho Desk integrates with a variety of other business tools, including CRMs, social media platforms, and chat apps, making it easy to connect with customers and resolve their issues.

Benefits of using Zoho Desk

• Customizable ticket forms and automated responses.
• Wide range of integrations.
• Comprehensive analytics and reporting tools.
• Multilingual support.
• Supports multiple channels for customer inquiries, including email, chat, and social media.

Pros

• Easy to use and intuitive interface.
• Scalable for businesses of all sizes.
• Strong customer support.
• Affordable pricing options.

Cons

• Some advanced features may be lacking compared to other help desk software options.
• Customer support may not be as comprehensive as other options.

Getting started with Zoho Desk

To get started with Zoho Desk, simply sign up for a free trial and follow the prompts to set up your account.

From there, you can customize your ticket forms, set up automated responses, and begin managing customer inquiries across multiple channels.

9. Kustomer

Kustomer is a help desk software solution that is designed to provide a seamless customer experience across multiple channels.

With Kustomer, you can create custom ticket forms, set up automated responses, and track the progress of each support request.

Additionally, Kustomer integrates with a variety of other business tools, including CRMs, social media platforms, and chat apps, making it easy to connect with customers and resolve their issues.

Benefits of using Kustomer

• Customizable ticket forms and automated responses.
• Wide range of integrations.
• Comprehensive analytics and reporting tools.
• Multilingual support.
• Supports multiple channels for customer inquiries, including email, chat, and social media.
• Provides a seamless customer experience across multiple channels.

Pros

• Easy to use and intuitive interface.
• Scalable for businesses of all sizes.
• Strong customer support.
• Offers a range of advanced features for businesses with complex support needs.

Cons

• Pricing may be steep for some businesses.
• Some advanced features may be confusing for those new to help desk software.

Getting started with Kustomer

To get started with Kustomer, simply sign up for a free trial and follow the prompts to set up your account.

From there, you can customize your ticket forms, set up automated responses, and begin managing customer inquiries across multiple channels.

10. Gorgias

Gorgias is a help desk software solution that is designed to provide businesses with a comprehensive and efficient customer support process.

With Gorgias, you can create custom ticket forms, set up automated responses, and track the progress of each support request.

Additionally, Gorgias integrates with a variety of other business tools, including CRMs, social media platforms, and chat apps, making it easy to connect with customers and resolve their issues.

Benefits of using Gorgias

• Customizable ticket forms and automated responses.
• Wide range of integrations.
• Comprehensive analytics and reporting tools.
• Multilingual support.
• Supports multiple channels for customer inquiries, including email, chat, and social media.
• Offers a range of advanced features for businesses with complex support needs.

Pros

• Easy to use and intuitive interface.
• Scalable for businesses of all sizes.
• Strong customer support.
• Offers a range of advanced features for businesses with complex support needs.

Cons

• Pricing may be steep for some businesses.
• Some advanced features may be confusing for those new to help desk software.

Getting started with Gorgias

To get started with Gorgias, simply sign up for a free trial and follow the prompts to set up your account.

From there, you can customize your ticket forms, set up automated responses, and begin managing customer inquiries across multiple channels.

What Are The Benefits of Using Help Desk Software?

Some of the benefits of using help desk software include the ability to create custom ticket forms and automated responses, a wide range of integrations with other business tools, comprehensive analytics and reporting, and multilingual support.

Help desk software can also help businesses improve their customer satisfaction and reduce the time and resources required to manage customer inquiries

How To Choose The Best Help Desk Software for My Business?

When choosing the best help desk software for your business, you should consider your business needs and budget, as well as the features and tools offered by each software option.

It may be helpful to sign up for free trials of several different help desk software solutions to determine which one is the best fit for your business.

Frequently Asked Questions:

Conclusion

In this comprehensive blog post, we have reviewed some of the best help desk software options on the market, including Zendesk, Freshdesk, HappyFox, Freshservice, Jira Service Desk, Spiceworks, Front, Zoho Desk, Kustomer, and Gorgias.

Each of these software solutions offers a wide range of features and tools to help businesses to manage and resolve customer inquiries, as well as integrate with other business tools.

By considering your business needs and budget, and evaluating the pros and cons of each option, you can choose the right help desk software for your business.